At All Curve Store, we want you to feel as confident in our returns process as you do in our curve-celebrating fashion. If your purchase doesn’t fit perfectly or meet your expectations, our hassle-free returns policy ensures you can shop with peace of mind.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on swimwear unless the item is faulty. This includes all items from our Plus Size Swimsuits collection.

How to Return an Item

Follow these simple steps to return or exchange your item:

  1. Submit your request: Email our customer care team at [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for approval: We’ll respond within 2 business days with return instructions and your Return Merchandise Authorization (RMA) number.
  3. Package your item: Securely pack the item in its original packaging, including all tags and labels.
  4. Ship your return: Send the package to our Swansea warehouse using a tracked shipping method. The return address will be provided in your approval email.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund is processed

Note: Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To request an exchange:

  1. Follow the standard return process above
  2. Clearly state in your email that you’d like an exchange and specify your preferred size/color
  3. We’ll ship your replacement item once we receive your return

If the item you want is out of stock, we’ll issue a refund instead.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll cover all return shipping costs and expedite your replacement or refund

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear All Curve Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Please specify]

I understand that swimwear items cannot be returned unless faulty, and that I am responsible for return shipping costs unless the item is faulty or incorrect.

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions about our returns policy or to check on the status of your return, please contact our Swansea-based customer care team:

Email: [email protected]
Postal: 30 Walter Rd, Swansea, GB SA8M 8VO

We appreciate your trust in All Curve Store and are committed to making every aspect of your shopping experience as empowering as our fashion.